Each pack contains one graded Pokémon card from that tier’s current batch. Review the card lineup for the available cards and their estimated values. You cannot choose your card.

Buy your pack through Shopify checkout. Signing in is optional. After payment is confirmed, click Open your pack on the confirmation page to reveal it on Piranha. Your email links back to the same order. Refreshing never changes your card.

Authenticity is guaranteed. The card listings show the grading details. If you have a concern, contact collector support with your order number and card information.

Orders ship within 3 to 7 business days after purchase. Carrier transit time is additional. We ship within the United States using USPS, with shipping calculated at checkout. Your assigned card ships to your checkout address even if you never watch the reveal. No separate shipping request is needed.

Pack purchases cannot be cancelled or refunded because of the card pulled or its value. If your card arrives damaged or you receive an incorrect card, contact us within 3 days of delivery with your order number and photos of the card and packaging. Customers pay return postage for damaged cards. We cover return postage if we sent an incorrect card. Please contact us before sending anything back so we can arrange the return and a refund or replacement.