Refund policy

Pack purchases

Each pack contains one randomly assigned graded card. Pack purchases cannot be cancelled or refunded because of the card pulled or its estimated value.

Damaged or incorrect cards

Please inspect your card when it arrives. If it arrives damaged or you receive an incorrect card, contact carter@piranhapacks.com within 3 days of delivery. Include your order number, the email used at checkout, and photos of the card and packaging.

Contact us before sending anything back. We will review the issue and provide return instructions so we can arrange a refund or replacement. The 3-day window is for reporting the issue, not for the return package to reach us.

Return postage

Customers pay return postage for damaged cards. Piranha Packs covers return postage if we sent an incorrect card.

Refunds

We will notify you after receiving and inspecting an approved return. If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval, contact carter@piranhapacks.com.

Gift cards

Gift cards cannot be returned or refunded, except where required by law.

This policy does not limit rights you may have under applicable law.